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Order Sales and Service Policy
Utilization of the information on this page can save you time and possible loss of merchandise or monies! These policies herein are essentially a contract with us that you must adhere to in order for us to help you correctly receive your order. If you provide incorrect email information, incorrect address information, or you will not communicate with us regarding your order or adjustment of your order then you are not abiding by this contract, or you are attempting fraud, or you are otherwise engaging in activities beyond the scope of normal business activity for which we cannot and will not be held responsible. Please read and understand that we are providing these policies to prevent misunderstandings in the order process and what is expected after the sale. We have a very high rate of satisfied customers who have voluntarily posted feedback on our website at FEEDBACK.
STORE POLICY: Our Order Policy is to ship tested parts you select as described. Do not order parts unless you are sure your selection will work for your application. There are no warranty, returns, exchanges, or credit available for any order outside the contiguous 48 USA states. All orders will be insured if you ask for insurance and it is possible for your order, otherwise we cannot be responsible for lost or damaged shipments. Please allow time for your shipment to arrive since many factors can delay shipments, expecially to other countries. We do not provide any warranty or provisions for customers outside the contiguous 48 USA States since we have no control over shipments after they leave our warehouse. We do not ship Scooters outside the 48 contiguous United States unless stated by exception in the description with additional shipping fees added to the price.
All Prices of goods and service are shown in USA dollars with shipping and handling included for the contiguous 48 USA states for Scooter purchases only once the item is added to the Shopping Cart (disregard Paypal's note in the gray area that says Shipping, Handling, and Tax will be added at checkout). The prices shown on our parts and scooter sales pages are the cost of the item or scooter only, less shipping (most scooter prices include shipping) and handling or possible tax (Texas and Iowa residents only). Shipping to other locations (including Alaska and Hawaii and Canada) and foreign (international) destinations must be handled outside our Shopping Cart System since pricing in our shopping cart per item only includes shipping withing the contiguous USA 48 states. You may also contact us by EMAIL for special rate quantity of 10 or more of an item for shipments for your particular situation! Due to recent (2009) increases in carrier shipping costs we now charge a surcharge of 10% on order under $190.00, which does not affect scooter purchases.
International orders may be refused during processing from the Shopping Cart since the shipping and handling included is not adequate for delivery in many cases! You must contact us by email or phone for international order authorization and processing, a normal procedure because we do not normally accept international paypal payments without prior knowledge. If an order is placed there may be additional shipping that you will be required to pay to complete the order and payment of that shipping will be requested before the order is processed and shipped. Otherwise the order will be cancelled. Also see our HOW TO ORDER PAGE FOR INTERNATIONAL ORDER!
PURCHASERS AGREE BY PLACING ANY ORDER THAT THEY HAVE READ AND UNDERSTAND OUR STORE POLICIES AS PRINTED ON THIS PAGE. CALL OR EMAIL FOR ANY CLARIFICATIONS CONCERNING ANY PRODUCTS PRIOR TO PLACING AN ORDER. ANY MISUNDERSTANDING CONCERNING ANY PRODUCT SOLD ON THIS WEBSITE MUST BE THE RESPONSIBILITY OF THE CUSTOMER. ALL SALES ARE FINAL!
WE GUARANTY OUR PRICES WITH TESTING ARE THE LOWEST ON THE INTERNET. WE GUARANTY OUR SCOOTER PRICES ARE MINIMALLY PRICED.
PARTS: The only reason you pay more for any part we sell is because we inspect and test each part out of necessity to insure it leaves here in proper working and visually or pressure tested condition. This is one thing no other vendor will take the extra time to do because it does require much more effort, know-how with bench testing equipment, and employee time! We have test stands to evaluate every product we sell. And it is entirely necessary since many components travel very long distances, receiving extensive vibration and rough handling, and undergo changes in manufacturing. While testing yields less than 15 percentage of failures from received inventory we know you do not want to receive a part that does not work properly. This testing and inspection is part of our process to make our customers satisfied after the sale, saving wasted time, returns and reshipping fees.
SCOOTERS: Our Scooters are priced at MINIMUM guideline pricing. Dealerships cannot sell scooters on the internet for less than agreed upon pricing. The bottom of each scooter webpage provides details on scooter models and suggested and actual pricing. Where FREIGHT is required to truck scooters to destinations the price includes shipping to the nearest terminal. $50 is usually charged for shipment from the terminal to the customer's door. We pay this fee for our customers on many scooters we sell, as indicated.
BE AWARE BEFORE YOU PURCHASE ANYTHING ON THE INTERNET you should know who you are buying from. Try to get a response from that person or vendor to see if they will be available in the possibility, if not likely, event you will need help after you have received your purchase. Unfortunately very few sellers will respond to your emails or answer a phone if they have a phone. This is the biggest complaint we receive about our competitors from their customers and they turn to us for help. BUY FROM US! WE ACTUALLY RESPOND 24/7 QUICKLY TO YOUR EMAILS AND TO PHONE CALLS DURING BUSINESS HOURS AND OFTEN AFTER HOURS. IF YOU NEED HELP AFTER YOUR PURCHASE WE ARE AVAILABLE AS A PRIORITY!!
HOW TO GET A PROPER EMAIL RESPONSE
1). Always reply to the ORDER SHIPPED response we send when we send your order. This response has tracking information, carrier used, transaction number, your name and address, and the content of your order as you placed it. When you reply to this email we send confirming your order we can instantly know who you are and give you an accurate response.
1A). It is bad etiquette to not provide the previous bodies of emails within the return emails. When you simply send an email without any previous reference to subjects in discussion you are trying to force the respondent to look back to see what you are talking about. You may think everyone is aware of your prior emails and can help, but this is not true. Be aware that most companies don't have time to look back at previous emails to see what you are referencing.
1B). When using Paypal as your processor never request a shipping address that is not approved and confirmed by Paypal. We always ship to the confirmed shipping address. As Paypal is the processing agency they are considered the Merchant and have the right to request all shipments be sent to their approved address. We have an obligation under their Seller's Protection Policy to abide by this prodecure. We also have procedures for addressing shipment to other addresses in our Order FAQ information and How To Order information. The Order FAQ is customer questions and replies to help each customer understand the best way to order and understand our policies for all orders. The How to Order page provides all ways to pay for an order and have an order shipped to any other location than your confirmed paypal address.
2). NEVER send an email referencing an order without all the 1) information. We may mistake you for another customer and give you incorrect information back to your response.
3). Know your terms of sale information, the Order Policies. We specifically give customers information about what we will provide and what they agree is reasonable for each transaction. The top of each web site page provides detailed Order Policies. Placing an order is agreeing to the terms of sale as listed in our Order Policies.
4). Be aware that we are trying to keep our prices low, avoiding miscommunication. See additional customer questions and answers on our ORDER FAQ page, link listed with each item and also available at the top of each web site page.
5). Never forget that you can use our SUPPORT information, listed at the top of each web site page, to email or call us during business hours, plus more support in the format of a Forum for customers who we do not support with parts and service.
6). And, importantly, we are not the support organization for every scooter manufacturer, outlet, web site, or person trying to sell a noname scooter (or even a brand name scooter). We are independantly owned and operated to provide sales and service for scooter WE sell from OUR web sites. We sell our own scooters and scooter parts. We do not service or provide support for any other organization, sales outlet, person, or company. We will be glad to try to help, but we can only offer help from our own resources for our own parts for our own scooters that we sell on our website. Customers using our parts to repair their own scooters (that do not have parts support) are not able to utilize any warranty for parts they use for other type scooters. Many parts will provide customers a means of repair or remedy to their needs, but we only provide our 30 day warranty to customers using parts on the scooters we sell as spelled out in our Order Policies.
7). And finally, any information we provide you (for exchange, or otherwise) must be followed to the letter. Deviation to form and policy, emailed detail and requirement, will ultimately result in obvious delays if not followed, possible loss, and very likely be left to carrier tracing and paperwork for which there may be no end. Just follow directions and play it safe.
PARTS WARRANTY: We warranty that the parts we ship are the same parts you have indicated in the Shopping Cart or by phone, and further that they have been tested for proper working order and defects, and otherwise unless damaged in shipment and carrier insurance has been specifically requested by the customer there is no warranty and All Sales Are Final. The parts we provide for sale are made of the highest quality components we can find by manufacturers we trust. We have rejected many suppliers of insufficient parts quality. We periodically test and evaluate parts we receive for scooters we sell and support to insure they continue to meet our quality standards! To date, few failures have resulted from any product we have sold attributed to the part itself when used to replace the original in a Rad2go, Vapor (for Vapor parts only), Razor, X-treme, and many other brands of scooters where the original or quality generic universal parts are used. We use our parts to make our own repairs and performance improvements, further evaluating and testing under extreme conditions all parts we sell.
We also offer parts for our brand and other model scooters that may be shipped directly from a Central Warehouse Provider after you place your order. These parts may be provided in this way when we do not stock sufficient quantities in our own warehouse or when we have no stock of a particular part, or when a combined order of parts must be shipped from the central warehouse provider in the USA. These orders are shipped and the limited warranty is provided by the providing warehouse or supplier only. The orders are shipped in the order received at the providing warehouse and we make no guarantee as to when or how long it will take these parts to be shipped or how the part(s) will be shipped. We know from experience that this method will require less time than placing a customer order into our own back-order status and that the warehouse will provide the part(s) in a timely manner that is faster than other alternatives. All contact in connection with these centrally provided warehouse parts for warranty or non-receipt issues should be directed to the provider/shipper of the part with information we provide in email format with the Subject line as ORDER SHIPPING. During and after receipt of the order and in reference to a problem with the item(s) in an order please contact the following warranty and service centers where help (under terms of the warranty as printed at http://www.x-tremescooters.com/warranty.html) will be provided by X-treme when you fill out a ticket for help http://www.x-tremescooters.com/support/ for X-treme scooter parts issues, and at Rad2Go (under the warranty provided at http://rad2go.com/Warranty.htm) when you contact Rad2Go.com CUSTOMER SERVICE.
You may advise us for assistance, but all warranty and shipping issues are with the central shipper of the order in this case, either X-Treme or Rad2Go central warehouses.
SCOOTER/PART WARRANTY: ELECTRIC and GAS SCOOTERS, including Rad2Go and X-treme scooters and parts we drop ship from reputable companies, have excellent after sale warranty coverage in the 30 days or more after RECEIPT of the product (most X-teme scooters with an Extended Warranty will have warranties that begin on receipt or for Christmas gifts on Christmas Day and continue for 90 days to 1 year depending on the model). When your order is shipped we send an EMAIL: SUBJECT LINE - ORDER SHIPPING / WARRANTY INFORMATION in which we provide not only the tracking information and likely ETA of delivery by carrier but to also monitor the progress of your order shipment. We provide the details of your warranty options to make sure you are well acquainted with the stated provisions of Scooter Warranties from central warehouse companies who back these scooters with parts, technicians, and support directly from their warehouses via methods outlined in these policies. Our company, Ecoleco.com also known as Scootersupport.com and Escooterparts.com, does not cover 'after sale' warranties on scooters since the importing companies offer these limited warranties according to their specified written policies, warranties included with the scooters and for which you pay in the price of the scooter. We do HIGHLY recommend that you inspect your scooter thoroughly after receipt (no matter when) and periodically thereafter for safety and possible warranty issues. Refer to our maintenance checklist for helpful information. If you encounter a problem with your Rad2Go or X-Treme scooter or part within the warranty period then contact the following warranty centers where help under terms of the warranty is printed at http://www.x-tremescooters.com/warranty.html is substantially available: http://www.x-tremescooters.com/support/ for X-treme scooter issues and at Rad2Go you register your product at http://rad2go.com/RegistrationForm.htm under the warranty provided at http://rad2go.com/Warranty.htm. Scooter warranty and provisions are the responsibly of the shipping companies, X-Treme and Rad2Go, and as independant agents all sales through Ecoleco, ScooterSupport, Escooterparts, and Scooterparts we have no warranty or part in warranty or after sale coverage of scooters. X-treme scooters provides a form TICKET that you must initiate at http://www.x-tremescooters.com/support/ for technical help or replacement of defective scooters or to receive parts under warranty. This ticket MUST be initiated within 30 days of the date of the order receipt OR as specified in the warranty terms. Rad2Go warranty contact must be through Rad2Go.com, CUSTOMER SERVICE. The X-treme Warranty Provisions are also reprinted here on our website and customers purchasing X-treme scooters should preread and understand the terms of any scooter warranty prior to purchasing our or any scooter sold on the internet. In the case that other sellers list Scootersupport.com as a provider or support organization for the scooter they sell, please note that we only support our own scooters and we do charge a minimum of $10 for support provided to owners/purchasers of scooter other than we ourselves sell. You will be asked for details and referred back to the seller if your scooter was purchased on Ebay or another non-supporting non-authorized supplier attempting to make us the care taker for scooters they are selling without any ability or desire to support what they are selling! These sellers will take your money without regard for your after sales needs!!!
Scooter Warranties ALWAYS RECOMMEND THAT YOU ACCEPT DELIVERY even when a box shows the potiential of damage since it is faster and less expensive to ship replacement parts per the stated scooter warranty as printed and linked from the scooter descriptions. Returns may forfeit the shipping fee ($35 or as stated for X-treme Scooters, A.P.I. inc.) automatically back to the shipper. If you find damage then use the procedure for Warranty Damage as outline below. X-treme (Alpha Products Ltd.) does not recommend refusal of scooters received with box damage but only minor damage to some parts of the scooter. When notified within 24 hours of shipping damage of this nature X-treme will ship replacement for any damaged parts according to the provisions of the warranty in a timely manner as possible. Use of the Support Ticket system is provided for this purpose - www.x-tremescooter.com/support. Rad2Go will also send replacement parts for damage and abnormal occurances. High volume conditions may result in some back-order situations where a customer must wait for the arrival of parts by the shipping warehouse/provider of the scooter. These rarer circumstances where parts must await arrival from overseas to satisfy warranty repair or parts replacement are out of the control of these companies, but the parts are ordered with a high priority to provide the customer the fastest possible resolution of any issues. These instances demand that the customer await parts arrival for shipment and satisfaction of these parts warranty issues. Ordering any scooter from our stated suppliers is conditional upon these possibilities from occuring during peak activity as may occur during the Christmas Season and summer activity.
If you receive a scooter in an otherwise apparently undamaged condition but after inspection according to the scooter warranty timeline you determine some unsatisfactory condition or missing piece, contact the warranty center to determine the best course of action. In most cases they will send you what you need or provide a satisfactory solution to remedy the situation. But reasonable troubleshooting and even necessity to have a shop evaluate the problem may be necessary in worse case senarios. Customers must make the effort to determine the cause of a problem by investigation and procedures suggested by technicians in support departments. Ecoleco, Escooterparts, Scootersupport, and it's employees and associates are not responsible for customer satisfaction after the customer has received the ordered scooter and we have no control over the actions required or resulting from warranty resolutions. However, that being said, we are more than willing to assist our customers to obtain resolutions. Contact us by email (SUPPORT on each page) or by phone (as listed at the bottom of this page) before taking actions on your own or through credit card or paypal means that can delay or prove costly to resolutions of any problem. If you do not contact us then we cannot help! We also welcome hearing from our customers regarding any warranty resolutions. We will not do business with companies who do not represent their products properly or stand behind the products they sell. If customer satisfaction is not upheld under warranty then we will suspend all support and sales of that brand of scooter through the supporting company. That is why we need your feedback for warranty resolutions.
When you order a scooter it is understood by us and you that you have investigated and understand how a scooter operates under normal operation and under normal conditions. Our scooters are not unlike street driven motorcycles that are approved for street use, and therefore are the safest means of operating a motorized vehicle of this type. Scooters can be powerful and require normal education and adjustment to the feel and operation of each scooter. Injury can occur when scooters are operated improperly or without training and gradual adjustment or understanding. We expect our customers to take proper care in this learning process. Customers who purchase one of our scooters agree that by so purchasing and operating a scooter they waive the right to hold ecoleco, escooterparts, or scootersupport, their agents or employees responsible for any damage or injury as a result of improper operation of any scooter we sell.
ALL SALES ARE FINAL after a shipment has been ordered unless we receive cancellation prior to processing of the order. We send a confirmation of the order and there is a period of time which will allow a customer to cancel an order. Please be sure you are ordering the right part or scooter! There is very little we can do to stop a shipment after it has been processed. And you will be reponsible for any charges, fees, restocking, or return shipping if a part or scooter cannot be cancelled prior to shipment. Your SHOPPING CART LISTS ALL YOUR ITEMS YOU ADD THEREIN AND YOU DO NOT HAVE TO CHECK OUT IF THE DESCRIPTION DOES NOT MATCH WHAT YOU HAVE PLACED IN THE SHOPPING CART BY USING THE ADD TO CART OR CREDIT CARD ICON BUTTONS! If you are in doubt prior to placing your order you can email us for help! Orders made without consulting us for help in a sitution where a customer orders a part in hopes it will work will not be eligible for return. Parts are shipped only as requested via a shopping cart system, listed with descriptions, processed by Paypal with Credit Card Verificaiton of Address, and tested prior to shipment per the customer order only. No returns are allowed for exchange, refund, or card credit once an order has processed and shipped. Unauthorized returns will be considered lost goods not subject to refund of any kind. If a shipment is refused and returned by the carrier up to a 50% restocking fee will be deducted on the order and the shipping and handling fee will be forfeited as payment to the carrier. If after receipt of an order a customer ships back the order without return authorization or without a proper return address then the package is considered lost goods and cannot be accepted at our shipping only warehouse. Any any circumstance where receipt may be shown as completed due to how postal or other carrier indicate a delivery has been made there is no partial credit or refund provided. These instances are false delivery confirmations generally from USPS Delivery Confirmation situations. Delivery must be confirmed by signature required means only to verify that the delivery has actually been received!
CARRIER DAMAGE. If your shipment is damaged, other than cosmetic condition, or lost upon receipt then immediately make it known to the carrier or do not sign for the shipment. Signing for a shipment indicates your acceptance. If hidden damage is found where carrier abuse has caused a breakage or damage to a part or scooter, then contact the carrier as soon as possible to report the problem. Insurance is the responsibility of the customer for each order. UPS and some carriers provide up to $100 in coverage. Items otherwise shipped by USPS (MAIL) are only insured for delivery loss using the Delivery Confirmation Notice, not damage. Insurance for damage is available for $3.75 and up for many orders. Delivery confirmation is standard and included, as otherwise placed on the shipment to insure it is not lost in transit and delivered to the Paypal Confirmed Address provided from your account (generally the credit card billing address). We do not refund, provide credit, or reship items when loss or damage cannot be substantiated or coverage is not in place at the customer's option. The customer must purchase USPS insurance for coverage, or UPS insurance above $100 value when necessary, for any follow-up to a damage claim through those agencies. We will assist with all valid claims. Orders falling outside of the Paypal Customer Buyers and Sellers Policy are not acceptable or valid claims for restitution from loss, damage in transit, or failure upon receipt. This applies to Credit Card orders for parts and Scooters and no support is available for items or scooters ordered by phone utilizing a credit card payment. Our packaging is always within carrier guidelines for more than adequate insulation against damage, and out scooters are shipped with high quality packing to provide adequate delivery throughout the contiquous USA with reasonable carrier care during delivery. If you have a scooter 30 day or more Factory Warranty then contact the Central Warehouse Factory Warranty Center for warranty issues by following instruction provided to you at the time of purchase and shipment.
EXCHANGE FOR DEFECTIVE PART. - SEE PARTS WARRANTY ABOVE for more details of coverage. To exchange a part that you think is defective then all that is necessary is to reorder the same part. In the message area say that you received a defective item that was not in any way caused to be defective by your installation in the original scooter the part was produced for. Parts are warrantied to work upon receipt as tested prior to shipment and packaging, but certain items like control boxes have no warranty which is usually stated. Otherwise, please indicate the model and type scooter you installed the part on. Parts are only warrantied for the original scooter, not universal parts appications. When we process your new order for the same item we will provide a return authorization number for return of the defective item. Your new part will already be in route to you. You must email us the tracking number and carrier used for your return within 5 days after the Return Authorization Number has been issued or the RA# expires. Failure to ship back an item or order within 25 days of the date of purchase voids all return authorizations and reverts the order to an 'All Sales Final' status. Otherwise once we receive your returned part it will be tested or examined and if it tests as a good component then you will be charged a restocking fee up to 50% of the item price and the expended shipping and handling will be deducted from your original order. If the part is not returned within the 30 day parts warranty period then the part will not be considered for exchange and the refund will be void. If an item is received physically damaged that was not obviously damaged in shipment (insurance would cover damage in shipment if you ask and pay for insurance at the time of the order) then the physically damaged item will be refunded in full, less expended shipping and handling, unless the damage to the item does not prevent it's use. If a part is not available for replacement and shipment then each circumstance will be handled accordingly. We are available to help customers prior to finalization of orders.
EXCHANGE FOR ORDERING THE WRONG PART. - Parts ordered in error by customers can be returned with a 25 to 50% restocking fee if after the part is inspected it tests good and is physically and cosmetically a returnable part for resale when the part value is greater than $10 (parts less than $10 do not merit return due to the expense of return shipment and processing that would negate a worthwhile refund). If the part has obviously been used and installed for troubleshooting purposes then it will be rejected and only a minimum token amount will be credited to the customers account as required by policies.
All that is necessary is to reorder the correct part in our inventory as stocked. In the message area say that you received an item within two days from the date of receipt that was not correct for your particular need (you ordered in error). When we process your new order for the new and correct item needed we will provide a return authorization number and instructions for return of the incorrect item your ordered. You must email us the tracking number and carrier used for your return within 5 days after the Return Authorization Number has been issued or the RA# expires. Failure to ship back an item or order within 25 days of the date of purchase voids all return authorizations and reverts the order to an 'All Sales Final' status. Otherwise, once this incorrect item or order has been returned properly as instructed then a credit will be issued 25 to 50% of the price you paid for the item, less expended shipping and handling, to your paypal account (email address you used) where you may receive a check from paypal or use the credit for other purchases on the internet. No refunds or credits are provided under any circumstances if you, the customer, do not place a new order for the correct part (in this situation the 'All Sales Are Final' policy applies). * The restocking fee and percentage is determined by the value of the item and other considerations necessary to return items to inventory due to customer error.
ORDERS RECEIVED AND SUBMITTED IMPROPERLY. If you submit your order improperly using a money order payment without following the instructions provided at How to Send A Money Order then we will contact you concerning your error(s) if possible (being that an email or postal address has been provided). Your shipment will be packaged and await your correction or submission of a balance due. If you do not provide sufficient contiguous 48 USA state, international, or otherwise destination shipping, failing to email us for the proper shipping fee when falling outside the contiguous 48 USA state area, then your order will be held for a period of 30 days to allow you time to submit the balance due on your order. After 30 days we will consider your order forfeit and no longer provide storage or allow receipt of the balance for completion and shipment of the order. No refunds will be allowed for incomplete or balance due orders. It is the customer's responsibility for foreign (including Alaska and Hawaii) destinations to email for an order total that includes the necessary shipping and handling to the customer. It is the customer's responsibility to provide information as required and indicated at our website and link, How to Send A Money Order. We do not accept Paypal payment for International (including Alaska and Hawaii) orders unless preauthorized and a special Shopping Cart link is provided by email that includes the proper item and order total.
ORDERS RECEIVED WITH INCORRECT ADDRESS INFORMATION. If you submit your order with an incorrect address and it is returned then you will be notified by email, if provided, along with a Shopping Cart link for the new shipping fee. Once you submit the Shopping Cart shipping fee and your corrected address your package will be reshipped. If you do not provide the shipping fee for your corrected address within 30 days then the order will become forfeit and no refunds will be allowed or returned. We are not responsible for orders submitted with incorrect or false address information and we will disallow all attempts for refund of monies submitted. When using Paypal please make any corrections before ordering since we must ship to the confirmed address provided by Paypal.
We do our best to provide a quality product and insure your satisfaction. We have had many emails stating eScooterparts.com and Scootersupport.com would be recommended to friends and relatives. This is the highest form of compliment and we do appreciate your business.
On a personal note we have children, too. They have been riding the scooters we sell since 2001. We have never had any major problems with only minor maintenance. We think you will find the scooters sold here are of very high quality if you maintain them properly. See our maintenance checklist for helpful information in making your electric scooter perform to specification and remain trouble free. And you might even have some fun by increasing performance and function using our dependable parts!
ORDER TURN AROUND TIME. Orders received prior to 11:00 am Central Time are generally shipped that same afternoon. Transit time for most items shipped in the contiguous USA is 1 or 2 days, but some locations and some items may require 2-3 days, and very large orders can require 1-5 days for delivery by UPS. Larger quantity orders can delay if necessary for inclusion of incoming parts to complete an order, and for necessary time to test and properly package the order.
We attempt to keep all parts in stock with the exception of some X-treme and Rad2Go sccooter parts which ship from outside (factory) warehouses, for which we have no control over processing time before shipment occurs.
Carrier delays can also not be predicted for any order from any location.
ECOLECO, SCOOTERSUPPORT.COM and ESCOOTERPARTS.COM
1829-1 County Road 130
Pearland, TX 77581
Sales Office we Ship From (Not a Parcel Receiving Address)
Always Email Us First for a Return Authorization Number and Receiving Address!
EMAIL IS MONITORED 24/7 FOR FAST REPLYS AND ORDER HANDLING
Warehouse Phone: 281-997-6907
PHONE MON-FRI 10 AM - 7 PM CENTRAL TIME
AND SATURDAY 10 AM - 2 PM CENTRAL TIME
SUMMARY: Merchant order Policy enables a working arrangement between the merchant and the customer. Stating a policy clarifies what is expected of both parties before and after the sale. An order policy helps the merchant fairly price goods without padding for unexpected loss. Bottom line - Customers should always read the portion of a merchant's order policy page that may apply to their pending purchase and after sale support.
ORDER POLICY
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