HOW TO PLACE YOUR ORDER
FOR SCOOTERS AND PARTS

HOW TO ORDER INFORMATION PAGE
Revised 10/01/2010
INTERNATIONAL ORDERS AND SHIPPING FEES
IF YOU ARE HAVING A PROBLEM PLACING AN ORDER
SHOPPING CART SYSTEM
BILLING ADDRESS IS NEEDED
PHONE IF YOU HAVE PROBLEMS
MAIL A MONEY ORDER
SHIP TO ANOTHER ADDRESS
WHY REAL EMAIL IS IMPORTANT
SHIPPING, TAXES, & PRICING

FREE SCOOTER SHIPPING: LOWER 48; AS NOTED, CANADA!

When you Click the BUY NOW or ADD TO CART Button you will see the price listed with Shipping included for the USA (International shipping is billed separately and handling is shown included in the price per item once added to the shopping cart) in each item price listed. If shipping is free there may still be a small handling and processing fee added later. DISREGARD ANY OTHER PAYPAL SHOPPING CART NOTICES FOR ADDITIONAL SHIPPING! ONLY A SMALL HANDLING AND PROCESSING FEE IS ADDED BY PAYPAL DURING CHECKOUT. Clicking the ADD TO CART or BUY NOW button to place an order indicates you have agreed to the Order Policy Terms Of Sale. And before you add an item to the shopping cart be sure to check the AVAILABILITY PAGE to see if the scooter model and color choice is currently in stock, or to see if a non-OEM part is listed as delayed to stock (NOTE that OEM Parts are not listed on the Availability Page since they are not warehoused locally).

How To Send A Money Order    Low Price Guarantee
Order FAQ    Email Us If You Need Help


Information to Consider on Parts, Scooters, & Shopping!


INTERNATIONAL LANGUAGE TRANSLATORS: SPANISH - GOOGLE ALL LANGUAGE TRANSLATOR

We sell products divided into three categories: X-treme Scooters, X-treme Scooter OEM (Original Equipment Manufactured) Parts, and our own Generic Parts for all scooters at a significant savings. Scooters can be purchased on the X-treme Scooter Models sales page, X-treme Scooter OEM parts listings can be found on the individual OEM parts pages as each model is listed on theX-TREME MODEL PARTS PAGE INDEX, and Generic Scooter parts listings can be found on our own parts pages such as Batteries, Belts, Electrical, Miscellaneous, Motors, Tires and Wheels, Sale Page, and more specific pages found by simply adding the item name to www.scootersupport.com/itemname.htm. X-treme Scooters are shipped from Iowa or Washington using Green Max Distributors. X-treme Scooter Model OEM Parts are shipped primarily from the central warehouse in Iowa or Washington to USA customers only. Note that if we receive an international order for OEM small parts from a foreign customer we will try to order and receive the parts in our warehouse and reship them abroad for the International Shipping fee AND a 25% handling fee billed separately. Any further expenses associated with the order will be passed on to the International Customer. And our Generic Scooter Parts for all scooters are shipped from our own warehouse as quality tested and inspected parts costing much less than OEM parts typically which we can deliver much faster. Generic parts and X-treme Scooters in inventory can be checked on our Availability Page where we list available X-treme Scooter models and color choices with stock levels, plus we list our own delayed to inventory generic parts so you can check before you place your order. [NOTE: OEM parts are not listed on the X-treme OEM parts listings pages since they are not in our own warehouse. OEM Parts on X-treme model parts pages and X-treme Scooter Model orders cannot normally be shipped internationally unless otherwise noted or the part is listed on one of our generic parts pages! Each foreign OEM part order received is taken on a case by case basis and if accepted will require a 25% handling fee, plus the international shipping, billed separately and paid prior to proceding.] In the event a part is ordered that is currently OUT OF STOCK as shown on the AVAILABILITY PAGE with no current ETA the customer can request a full refund within 45 days from the date of order and simply replace the order when the part is available. After 45 days Paypal will charge a nonrefundable fee and the refund will be slightly less as refunded through Paypal to a valid email address. After 90 days if the part is still unavailable or becomes no longer obtainable then a customer In House store credit, less the previously deducted Paypal Fee, can be used by the customer to help purchase any other available product(s) listed for sale. No refunds are issued after 90 days. Sometimes a part may still eventually return to stock and in that case automatically be shipped to fill the back order. .

IF YOU ARE HAVING A PROBLEM PLACING
AN ORDER USING THE SHOPPING CART

USE THE SHOPPING CART
BUY NOW OR ADD TO CART BUTTON

YOUR BILLING ADDRESS
IS YOUR SHIPPING ADDRESS


SHIP TO ANOTHER ADDRESS


PHONE DURING REGULAR BUSINESS HOURS



MAIL A MONEY ORDER CHECK






WHY A VALID EMAIL ADDRESS IS IMPORTANT

  • A vailid email address is important for most all merchants. Like us, most merchants on the internet rely on other processing agencies like Paypal to receive and distribute your submitted funds. When you use the shopping cart system for most merchants it is processed through Paypal, or Ebay who owns Paypal. The transaction is recorded with a transaction number and provided to the supplier of the part, scooter, or service you have specified. Paypal, for us, is the entity who holds and distributes the funds, and sometimes makes refunds when orders are made in error or we cannot supply what is asked of us.

    THIS IS WHY A VALID EMAIL ADDRESS IS SO IMPORTANT. If you just make something up and then forget or have no access to that email address then refunds can never reach you. If you make a purchase using a credit card and the order cannot be processed for shipment then a refund is submitted back to Paypal according to the email address you provided. You can opt to use those funds for another internet purchase, or to send money to another email address, and even have the money sent to a bank account when you are registered and verified with that email address. The cash will be available, simply and easily to your needs or back to your bank. The alternative is to file a credit card charge back, a long and deliberate process, that will eventually get a credit back to your credit card. It is so much easier to just use a valid email address and allow the funds to be used or refunded to your checking account.

    Another reason for using a valid email address is tracking and contact information. We send periodic tracking and report information to your email address to let you know the status of your order. Most customers want to know when an order has been shipped and when to expect it. Email is the only, fastest way to provide this information from us since most orders deliver within 1 to 4 days of receipt, depending on where you are in the USA and what items you may be ordering (for example, scooters in high demand ship in the order they are received and we may ship the same or next business day usually).

    Email addresses are easily obtained from Yahoo.com, or for a short period of time from hotmail.com (hotmail addresses expire if unused - they are furnished by Microsoft). You can quickly receive an email address to receive contact and if necessary refunds, credits, etc. that you can reclaim.

    NOTE: We do not keep any record of your email other than to satisfy your orders. We do not ever resell your email address to another agency or for reuse in contacting you. Your email addres is always considered very private information and will never be divulged to anyone for any use. It is very necessary for us to make refunds through Paypal, provide partial refunds or credits, or be able to give you necessary information about your order. Use a valid email address for ordering, for collection of refunds, and if you wish please register at the time of your order with Paypal so you will already have a password and an account that you can access. Paypal, owned by Ebay, is very sensitive to all information you provide. You can record bank account information for cash transfers, credit cards to send funds to your account, and much more, safely and securely. We have been doing this for over seven years without any problem. You can depend on Paypal for merchant activity. If you need to call Paypal about any activity or issue, call Paypal's Customer Service Center at 1 888 221-1161.









  • SHIPPING AND HANDLING



    Shipping is added to the price of each item added to the Shopping Cart. The item price listed on our sales pages will now appear with shipping included. Later a handling fee will be included that including processing and other fees necessary to complete your order. The handling fee is higher for foreign orders to help compensate for the increased shipping fee charged to deliver your order. If this fee is still inadequate then a Money Request will be sent by email for payment of the balance.



    IOWA AND WASHINGTON STATE TAX



    Iowa and Washington residents are charged 6% state tax for X-treme scooter deliveries. The warehouse in Iowa must collect state tax for deliveries to residents in Iowa and Washington.



    PARTS AND SCOOTER PRICING



    We reserve the right to raise or lower our parts and scooter pricing as deemed necessary due to wholesale price fluctuations. We do not negotiate the price of parts or scooters. Under the rare instance that a typographical error or mistake beyond our control produces a pricing error, we will advise the customer of the error and refund the purchase price immediately upon discovery. The error will be corrected as soon as possible if we have any control over the mistake correction. Prices are in USA Dollars for parts sold for delivery in the lower 48 USA States and Canada by Priority Mail or UPS/DHL/FEDEX Ground shipping. We do NOT normally ship scooters outside the contiguous USA. Shipments of scooters to Alaska and Hawaii are by Air Freight, which normally at least doubles the cost of the scooter with the additional shipping fee, so we do not recommend ordering scooters except for the included shipping for delivery in the contiguous USA. We do not ship any scooters internationally due to customs problems and high cost of shipping!