HOW TO PLACE YOUR ORDER
FOR SCOOTERS AND PARTS

HOW TO ORDER
Revised 03/09/2007
IF YOU ARE HAVING A PROBLEM PLACING AN ORDER
SHOPPING CART SYSTEM
BILLING ADDRESS IS NEEDED
PHONE THE ORDER IF YOU HAVE PROBLEMS
MAIL A MONEY ORDER
EMAIL YOUR ORDER
SHIP TO ANOTHER ADDRESS
WHY REAL EMAIL IS IMPORTANT
SHIPPING, TAXES, & PRICING

WE DO NOT SHIP SCOOTERS OUTSIDE THE UNITED STATES!

When you Click the BUY NOW or ADD TO CART Button you will see the price with Shipping & Handling for the USA (Email for International) added to the item price listed. If shipping is free there may still be a small handling fee. DISREGARD ANY OTHER PAYPAL SHOPPING CART NOTICES FOR ADDITIONAL SHIPPING! Clicking the ADD TO CART or BUY NOW button to place an order indicates you have agreed to the order policy and procedures as printed on this web site.

How To Send A Money Order    Low Price Guarantee
Order FAQ    Email Us If You Need Help


Information to Consider on Parts, Scooters, & Shopping!


IF YOU ARE HAVING A PROBLEM PLACING
AN ORDER USING THE SHOPPING CART

USE THE SHOPPING CART
BUY NOW OR ADD TO CART BUTTON

YOUR BILLING ADDRESS
IS YOUR SHIPPING ADDRESS


SHIP TO ANOTHER ADDRESS


PHONE YOUR ORDER DURING REGULAR BUSINESS HOURS



E-MAIL THE ORDER


MAIL A MONEY ORDER CHECK






WHY A VALID EMAL ADDRESS IS IMPORTANT

  • A vailid email address is important for most all merchants. Like us, most merchants on the internet rely on other processing agencies like Paypal to receive and distribute your submitted funds. When you use the shopping cart system for most merchants it is processed through Paypal, or Ebay who owns Paypal. The transaction is recorded with a transaction number and provided to the supplier of the part, scooter, or service you have specified. Paypal, for us, is the entity who holds and distributes the funds, and sometimes makes refunds when orders are made in error or we cannot supply what is asked of us.

    THIS IS WHY A VALID EMAIL ADDRESS IS SO IMPORTANT. If you just make something up and then forget or have no access to that email address then refunds can never reach you. If you make a purchase using a credit card and the order cannot be processed for shipment then a refund is submitted back to Paypal according to the email address you provided. You can opt to use those funds for another internet purchase, or to send money to another email address, and even have the money sent to a bank account when you are registered and verified with that email address. The cash will be available, simply and easily to your needs or back to your bank. The alternative is to file a credit card charge back, a long and deliberate process, that will eventually get a credit back to your credit card. It is so much easier to just use a valid email address and allow the funds to be used or refunded to your checking account.

    Another reason for using a valid email address is tracking and contact information. We send periodic tracking and report information to your email address to let you know the status of your order. Most customers want to know when an order has been shipped and when to expect it. Email is the only, fastest way to provide this information from us since most orders deliver within 1 to 4 days of receipt, depending on where you are in the USA and what items you may be ordering (for example, scooters in high demand ship in the order they are received and we may ship the same or next business day usually).

    Email addresses are easily obtained from Yahoo.com, or for a short period of time from hotmail.com (hotmail addresses expire if unused - they are furnished by Microsoft). You can quickly receive an email address to receive contact and if necessary refunds, credits, etc. that you can reclaim.

    NOTE: We do not keep any record of your email other than to satisfy your orders. We do not ever resell your email address to another agency or for reuse in contacting you. Your email addres is always considered very private information and will never be divulged to anyone for any use. It is very necessary for us to make refunds through Paypal, provide partial refunds or credits, or be able to give you necessary information about your order. Use a valid email address for ordering, for collection of refunds, and if you wish please register at the time of your order with Paypal so you will already have a password and an account that you can access. Paypal, owned by Ebay, is very sensitive to all information you provide. You can record bank account information for cash transfers, credit cards to send funds to your account, and much more, safely and securely. We have been doing this for over seven years without any problem. You can depend on Paypal for merchant activity. If you need to call Paypal about any activity or issue, call Paypal's Customer Service Center at 1 888 221-1161.

    FINALLY: There is one exception when and only when you have called us with your credit card to place an order. Paypal still processes all credit card order, but we can process refunds using your credit card information. When a order must be refunded or a partial credit applied (one time only) then we do have the ability to make restitution using your supplied information. This is the only time we see your credit card information when you actually call and give us this information over the phone (and we verify your phone number to the address, plus paypal verifies your credit card information using the information we request). If a shopping cart is used then Paypal, and Paypal only, has all the credit card information, cash transfer information, etc, and must be contacted for credit card refunds, mistakes, etc, IF you do not provide a legitimate credit card address for contact. They become the merchant of record since they process your order directly instead of us.









  • SHIPPING AND HANDLING



    Shipping and handling is already included in each item placed in your Shopping Cart for the contiguous 48 USA states. Some states might require additional shipping for heavy items like scooters above the shipping fee included in the total. We reserve the right to advise you that shipping may cost additional after you order. Generally some parts of the northeastern and northwestern United States might rarely need a shipping adjustment for heavy parts, and scooters shipping to the east coast or northwest coast may rarely require some additional shipping.



    IOWA STATE TAX



    Iowa residents are charged 6% state tax for X-treme scooter deliveries. The warehouse in Iowa must collect state tax for deliveries to residents in Iowa. Texas state tax is also collected for scooter orders but refunded back to the customer after delivery when the scooter is shipped from the central warehouse. Texas tax is only retained for scooters shipped from our store in Texas.



    PARTS AND SCOOTER PRICING



    We reserve the right to raise or lower our parts and scooter pricing as deemed necessary due to wholesale price fluctuations. We do not negotiate the price of parts or scooters. Under the rare instance that a typographical error or mistake beyond our control produces a pricing error, we will advise the customer of the error and refund the purchase price immediately upon discovery. The error will be corrected as soon as possible if we have any control over the mistake correction. Prices are in USA Dollars for parts sold for delivery in the lower 48 USA States and Canada by Priority Mail or UPS/DHL/FEDEX Ground shipping. We do NOT normally ship scooters outside the contiguous USA. Shipments of scooters to Alaska and Hawaii are by Air Freight, which normally at least doubles the cost of the scooter with the additional shipping fee, so we do not recommend ordering scooters except for the included shipping for delivery in the contiguous USA. We do not ship any scooters internationally due to customs problems and high cost of shipping!