FREE SCOOTER SHIPPING: LOWER 48; AS AVAILABLE SHIPPED TO CANADA WHERE INDICATED!
When you Click the BUY NOW or ADD TO CART Button you will see the price listed with Shipping included for the USA (International shipping is billed separately and handling is shown included in the price per item once added to the shopping cart) in each item price listed. If shipping is free for scooters there may still be a small handling and processing fee added later. DISREGARD ANY OTHER PAYPAL SHOPPING CART NOTICES FOR ADDITIONAL SHIPPING! ONLY A SMALL HANDLING AND PROCESSING FEE IS ADDED BY PAYPAL DURING CHECKOUT. Clicking the ADD TO CART (or BUY NOW) button to place an order indicates you have agreed to the Order Policy Terms Of Sale. And before you add an item to the shopping cart be sure to check the AVAILABILITY PAGE to see if the scooter model and color choice is currently in stock, or to see if a non-OEM part is listed as delayed to stock.
INTERNATIONAL LANGUAGE TRANSLATORS: SPANISH - GOOGLE ALL LANGUAGE TRANSLATOR
We sell products divided into three categories: X-treme Scooters, X-treme Scooter OEM (Original Equipment Manufactured) Parts, and our own Generic Parts for all scooters at a significant savings. Scooters can be purchased on the X-treme Scooter Models sales page, X-treme Scooter OEM parts listings can be found on the individual OEM parts pages as each model is listed on theX-TREME MODEL PARTS PAGE INDEX, and Generic Scooter parts listings can be found on our own parts pages such as Batteries, Belts, Electrical, Miscellaneous, Motors, Tires, Wheels, Sale Page, and more specific pages found by simply adding the item name to www.scootersupport.com/itemname.htm. X-treme Scooters are shipped from Washington using Allco Mfg inc to USA destination and some models to Canada. X-treme Scooter Model OEM Parts are shipped primarily from the central warehouse in Iowa or Washington to USA customers only. Note that if we receive an international order for OEM small parts from a foreign customer we will try to order and receive the parts in our warehouse and reship them abroad for the International Shipping fee AND a 25% handling fee billed separately. Any further expenses associated with the order will be passed on to the International Customer. And our Generic Scooter Parts for all scooters are shipped from our own warehouse as quality tested and inspected parts costing much less than OEM parts typically which we can deliver much faster. Generic parts and X-treme Scooters in inventory can be checked on our Availability Page where we list available X-treme Scooter models and color choices with stock levels, plus we list our own delayed to inventory generic parts so you can check before you place your order. [NOTE: OEM parts are not listed on the X-treme OEM parts listings pages since they are not in our own warehouse. OEM Parts on X-treme model parts pages and X-treme Scooter Model orders cannot normally be shipped internationally unless otherwise noted or the part is listed on one of our generic parts pages! Each foreign OEM part order received is taken on a case by case basis and if accepted will require a 25% handling fee, plus the international shipping, billed separately and paid prior to proceding.] In the event a part is ordered that is currently OUT OF STOCK as shown on the AVAILABILITY PAGE with no current ETA the customer can request a full refund within 45 days from the date of order and simply replace the order when the part is available. After 45 days Paypal will charge a nonrefundable fee and the refund will be slightly less as refunded through Paypal to a valid email address. After 90 days if the part is still unavailable or becomes no longer obtainable then a customer In House store credit, less the previously deducted Paypal Fee, can be used by the customer to help purchase any other available product(s) listed for sale. No refunds are issued after 90 days. Sometimes a part may still eventually return to stock and in that case automatically be shipped to fill the back order.
X-treme Scooter models are sold in the USA with shipping included in the price to the contiguous USA states. Some models ship to Canada for additional shipping that is usually $100 extra and can be paid on this website. Some models cannot ship to California due to environmental state regulations. A small processing and handling fee is added once the Zip Code has been entered during Check Out in the Shopping Cart System. This fee covers insurances and other safeguards to safe delivery like the Signature Service shown available below, but often included as part of this fee to prevent UPS leaving a valuable scooter or electric bicycle on your porch when you are not home. Additionally processing and handling will cover extra fees depending on your location, taxes, and other necessary details for your order or where charges from other companies are part of the shipment handling and processing.
IF YOU ARE HAVING A PROBLEM PLACING
AN ORDER USING THE SHOPPING CART
- EMAIL US 24/7 for help with orders, the fastest way to contact us. Try calling us during general office hours using our toll free order only number, 1-800-842-1225 and we will assist you in placing your order when we are available, but we cannot place the order for you.
When you click the ADD TO CART button a new window or tab will open showing the item has been added to your Shopping Cart and now includes the shipping fee in the item price. You can click CONTINUE SHOPPING to find and add more items or go back to the first window or tab. If you are ready to CHECK OUT then enter your ZIP CODE (USA DELIVERY ONLY) and Calculate the remaining part of the processing fee. You continue by clicking the CHECK OUT or Check Out with PAYPAL button (if you have an active account). Clicking CHECKOUT will open a new window or change the tab to show your item(s) on the left under eCOLECO (our company account name) and on the right the ability to choose how to pay. You can still select Paypal and enter your email and password, or DON'T HAVE A PAYPAL ACCOUNT? and this will open a new page that allows you to enter your personal and financial information. Using a credit or debit card does not create a paypal account, but paypal processes the payment. You must enter the billing address used for the credit/debit card as the shipping address or an error will occur. Click REVIEW AND CONTINUE to see the order as complete and ready to finalize. If you still receive an error you may need to contact your card holder, or contact Paypal. If you have a Paypal Account and you use a credit card already registered or linked to that account you may have to log into your account and use your account to pay for your order!
After processing is completed you will see a completion of order page and the ability to quickly create a registered paypal account, if you wish, by providing a password linked to your email address. Having a paypal account allows you to see your transaction history and details of the order at www.paypal.com. Note: Paypal may slightly change these methods of placing an order from time to time.
USE THE SHOPPING CART
BUY NOW OR ADD TO CART BUTTON
- THE EASIEST AND FASTEST WAY FOR ALL ORDERS. Click one of the SHOPPING CART BUTTONS to quickly utilize your paypal account or your Credit or Debit Card without using Paypal. It is a safe and secure Shopping Cart whether you have a paypal account or not. Click or and you will add that item to your cart which will appear in a separate window that opens, including shipping added to the individual price of each item. It doesn't matter which button you click. And when you are finished shopping you can check out quickly using the PROCEED TO CHECKOUT button after correctly checking your cart items You do not need to log into Paypal to checkout using the CHECK OUT WITH PAYPAL. Press the CHECK OUT button instead of CHECK OUT WITH PAYPAL. If you use Paypal you go on to enter your password, but if you press CHECK OUT your payment can be with a credit/debit card on the next page where you click DON'T HAVE A PAYPAL ACCOUNT? You will then have the ability on the next page to enter all your information. There is no extra charge for using your credit or debit card, and it is safe and secure. Note that we do not ship scooters outside the contiguous USA unless noted for some scooters to Canada.
- In the area provided on your order be sure to include your Telephone Number and any additional information in the message area that will help your order arrive without delay. Telephone numbers help us speed up processing, assist in getting final details, and may be needed in rural areas to help in delivery. You may also want to clarify address information or order information, however if you use the Shopping Cart we must ship to your paypal confirmed address which is the same as your credit card billing address. If you have trouble with a confirmed address through our shopping cart system or want to have an order shipped to another address then see below.
- Your transaction will appear on your credit card statement as:
PAYPAL: ECOLECO ESCOOTERPARTS
- Paypal also allows you to establish a Paypal account from which you may send Money to our paypal account, email@example.com or firstname.lastname@example.org. If your paypal account has no funds then you can transfer money from your bank account to your paypal account by sending a check to paypal (echeck), electronically from your bank account to your paypal account (when you verify your account), or by using a credit card to add money to your account. You can send money to any merchant or person with an email account and there is no fee. We suggest using our Shopping Cart after you have added funds to your paypal account, but if you have trouble with a confirmed address or want to have an order shipped to another address then see below.
INTERNATIONAL SHIPPING FEES
(Minimum Order $15)
- If you are an INTERNATIONAL CUSTOMER then foreign shipping fees must be charged appropriately and billed or paid separately for your location as explained here. International Customers are all customers ordering outside the United States, and you must pay shipping in the shopping cart as a separate item (if using the best* option, your choice of USPS Flat Rate International Shipping Boxes*) or by being billed separately through Paypal for the same shipping boxes or for USPS INTERNATIONAL FIRST CLASS MAIL** WHEN AVAILABLE.
* USPS International Flat Rate Priority Mail Shipping Boxes deliver faster and safer more dependable delivery.
** USPS First Class International Shipping may be available for under one pound orders by padded envelop where available, a much slower method.
* * * There is no guaranty of foreign delivery completion for any order, and any damage may not be covered at all or in full by insurance. Buy at your own risk. * * *
IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS: International Customers who do not pay the shipping fee below and reply to our Shipping Due notification email for payment wishing to cancel their order will be refunded LESS the processing fee (effective August 13th, 2013). Each part in the shopping cart includes a Foreign Processing Fee in addition to the part's listed price, as stated in the shopping cart. This is for the customer's convenience in determing the order total prior to checking out. Each part on our website has a description with a link to this HOW TO ORDER page for an explanation of the separate and necessary International Shipping Fee charges and the payment of these USPS established shipping fees for International shipping. The link is, "PAY YOUR UNPAID INTERNATIONAL SHIPPING." If a Foreign Customer decides not to proceed with an order by declining to pay the International Shipping Fee after processing has begun and the email notification has been sent then processing is considered to have been expended in full for that order. If no reply has been received to our email notification for shipping fee payment within 2 Weeks then an automatic refund can occur that cancels the order and credits back all but the processing fee portion of the order. If there are any questions or clarification needed then please direct them to us prior to completing an order.
A Customs and Import Duties Fee may also be charged in country before the package receipt in the destination country and any additional charges are the responsibility of the customer.
If you have difficulty with English you can read this page using the GOOGLE ALL LANGUAGE TRANSLATOR.
[OEM PART ORDERING: Many larger OEM Parts on X-treme model parts pages and X-treme Scooter Model orders cannot normally be shipped internationally. If we receive an international order for OEM small parts from a foreign customer we will try to order and receive the parts in our warehouse and reship them abroad for the International Shipping fee AND a 25% handling fee (of the part cost itself) billed separately through Paypal. Any further expenses associated with the order will also be passed on to the International Customer prior to shipment.]
Any shipping stated as included in the price of an item in the shopping cart is utilized for USA shipping only, less handling and processing, OR for International Orders this addition to the price per item in the shopping cart reflects the inclusion of the International Processing and Handling Fee for the item, which is not refundable, and the International Shipping Fee is still unpaid since it cannot be determined until all items have been placed in the Shopping Cart that will fit in one of the three sizes of USPS Flat Rate Boxes available or in some cases that can be shipped by USPS First Class International Mail in a small padded envelop (this fee would be billed through Paypal if the option is available and the customer wishes this slower option). It is the responsibility of the Foreign Customer to make a determination for which size box is adequate to ship an order, or email us for help if uncertain. The International USPS shipping fees (flat rate boxes) are established by the US Postal System and have been changing often. Currently, subject to change, the shipping fees charged to the UK, Australia, and Europe start at approximatelly $23.95 for a small flat rate box (8 5/8" x 5 3/8" x 1 5/8". Maximum weight 4 pounds), $59.95 for a medium box (13 5/8" x 11 7/8" x 3 3/8" or 11" x 8 1/2" x 5 1/2". Maximum weight 20 pounds), and $77.95 for a large box(12" x 12" x 5 1/2". Maximum weight 20 pounds). There is no tracking or insurance available for the Small Flat Rate Box. ALL USPS SHIPPING FEES ARE NOW PAID SEPARATELY IN YOUR ORDER USING ONE OF THE THREE SIZE BOXES SELECTED BELOW. You can evaluate the shipping cost for yourself by visiting the United States Post Office site where you can calculate shipping to any destination from the United States by various means including flat rate boxes we exclusively use. We only ship using flat rate boxes because they are the fastest safest means of delivery. Here are a few of the options for USPS Priority Mail Flat Rate Boxes to CANADA and MEXICO, subject to change: Small Flat Rate Box - $19.95 (no tracking or insurance), Medium Flat Rate Box - $40.95, and Large Flat Rate Box - $53.95. You will select and pay in your parts order separately for the shipping fee box using the shopping cart buttons below. If you are in doubt of the size box you need please email us for help making this selection.
All orders shipped internationally have a risk of not being properly delivered or taking longer for delivery than normal and this risk is assumed totally by the customer at the time of order. Foreign orders normally cannot be tracked fully in transit and insurance may not pay completely for loss. If a package is lost all that can be done is to place the order again, if you choose to do so, at additional cost and wait for any possible action provided by the US Postal Service who follow up on claims of Medium and Large flat rate shipments (Small Flat Rate Priority Mail Boxes are considered lost with no option for recovery or refund - ORDER AT YOUR OWN RISK or pay for medium or large flat rate boxes to help insure delivery). There is no guaranty by us that you will receive a refund or the ordered parts once they are assumed lost. However to date very few packages have failed to be delivered using Priority Flat Rate Mail for delivery. Some orders have returned due to inability to make delivery. Those can be reshipped once the address is corrected and the shipping fee has been paid again.
YOU CAN PAY THE SHIPPING FEE HERE WITH YOUR PARTS ORDER USING THESE SHOPPING CART BUTTONS if you can determine the cost according to the package size and weight restrictions. If it is incorrect you will be billed for the additional amount needed to ship your package.
INTERNATIONAL OVERSEAS (SEE CANADA AND MEXICO BELOW) - $23.95-$77.95
CANADA AND MEXICO ONLY - $19.95-$53.95
FIRST CLASS INTERNATIONAL MAIL (IF THE OPTION IS AVAILABLE TO YOUR COUNTRY) - FEE CANNOT BE DETERMINED UNTIL THE ORDER IS KNOWN
When this option is available you will be advised if the shipping fee is not submitted using the above Shopping Cart buttons, and the amount of the Shipping fee will be determined for you as an option you pay through Paypal as billed. This service is provided using the processing and handling fee you pay when submitting your order. International Processing and Handling is not refundable.
YOUR BILLING ADDRESS
IS YOUR SHIPPING ADDRESS
- When you use the Shopping Cart processed through Paypal you must have your items shipped to your credit card's billing address or Paypal will reject your order! When they ask for the shipping address they are asking for the credit card billing address.
- If you want your order shipped to another address we will still require your credit card billing address or we cannot process the order by telephone. You also may send cash to our cash account at paypal, email@example.com, and we can ship to foreign or other addresses since it is a cash transfer.
- Your transaction will appear on your credit card statement as:
PAYPAL: ECOLECO ESCOOTERPARTS
- USA Customers Only may elect to place other services on deliveries, avoiding loss due to customer assumed damage, nondelivery, or theft, which is charged by outside companies or carriers. Customers may pay for this insurance using the shopping cart buttons below:
Signature Service prevents carriers from leaving deliveries on the porch unattended or exposed to the weather but requires a signature for delivery. Claims for loss or damage are processed in a timely fashion by the issuers and we will notify you of the progress as we know ourselves, but we in no way maintain responsibility for the claim or the length of time that is necessary for resolution of the claim. Payments made for these services are not refundable under any circumstances and these services are only available at the time of the order for parts or scooters. If more than one package is required for delivery and only one service is paid for the entire order then the more expensive item will receive the service application unless the customer pays for additional services.
Heavy Scooters are shipped free to the nearest terminal of the carrier to the customer's address. Customers with the ability can pick up these deliveries at the terminal. For those customers without the ability the carrier will transfer the freight to a delivery vehicle that provides a lift gate and can make the delivery at the customer's home for this optional $50 fee. Appointments are necessary. This option should be selected and paid by adding it to the Shopping Cart at the time of the scooter purchase.
Some scooter models are noted as being able to ship to Canada for the additional shipping fee of $100. Also, some zip code locations** in the New York area require additional shipping by the carrier of $100. This shipping should be paid in the shopping cart at the same time as the scooter order.
**Freight palletized shipments going to New York City zip codes with:
will incur a $100 service charge in addition to the delivery fee. Their is no exceptions for this fee as all freight carriers are charging $100 or more for these zip codes.
**Freight palletized shipments going to Martha's Vineyard Island zip codes with:
will incur a $100 service charge in addition to the delivery fee for transportation on the ferry to the island.
Shipping is estimated for each and every Part we sell and added to the part price when you add each item to the shopping cart(total shipping, handling, and processing are adjusted later for most orders). But to be fair to customers making a normal size order we have underestimated the shipping for lesser value parts like chain links and axle hardware since they are usually ordered at the same time as other items. Ordered alone this results in insufficient shipping being collected for orders where the parts value is under $10 and customers in this situation are asked to add the additional $1.50 shipping fee to prevent order cancellation. The minimum cost to ship any order from us is between $2.00-$2.50 (USPS Fee, Packaging material included), excluding processing and handling.
SHIP TO ANOTHER ADDRESS
- If you have trouble with a confirmed address through our shopping cart system or want to send an order to another address other than your confirmed address then you can use your credit card in the following ways:
1. Place your order using Paypal and your normal billing address, BUT in the message to Seller or Merchant part of the check out repeat your credit card number, expiration, security 3 or 4 digit number, and billing zip code for the credit card. Also put the address where you want the order shipped. We will change the shipping address to the address you provide in this message area. You must repeat the credit card information in case we have to use a different payment processor!
2. If during regular business hours (mid afternoon is the best time, Mon - Fri) then call us with your credit card information. We can ship your order to any USA destination by processing using a different credit card processor. You must also email us the Shopping Cart information including each item and price (now showing USA Shipping included) and the handling calculated by entering your zip code. Alternately you can email the order from the Shopping Cart and email the credit card information in several emails to keep the details separate and more secure from falling into the wrong hands. Once all the emails are received you will receive a confirmation and reply email verifying the order and verification of the credit charge.
PHONE DURING REGULAR BUSINESS HOURS - 800-842-1225 or 281-997-6907
- We now use another service to process mail and telephone and text orders where customers prefer not to use the Paypal Shopping cart system or prefer to call or text us with their credit card information. Customers can also have orders shipped to another address as long as all the following required information is provided:
NAME ON THE CARD
MONTH AND YEAR OF EXPIRATION
CVV NUMBER ON THE BACK (this is the last three digits on the signature line, or four digits on AMEX)
BILLING ADDRESS ZIP CODE
EMAIL the information about the items you are ordering by description, item number and details including price each with included USA shipping, that can all be obtained by first using the shopping cart to gather your order, entering your zip code to adjust the order's shipping and handling, and the total at the bottom just before checking out. Note that this page will include items with shipping included per item but not the final handling inclusion Paypal adds when you enter your zip code.
Finally in the email you must provide your personal information for shipping purposes:
YOUR NAME (REQUIRED)
NAME TO SHIP TO IF DIFFERENT
YOUR COMPLETE ADDRESS (REQUIRED)
SHIPPING ADDRESS IF DIFFERENT
YOUR TELEPHONE NUMBER (REQUIRED)
SHIP TO TELEPHONE NUMBER IF DIFFERENT
YOUR EMAIL ADDRESS, IF DIFFERENT FROM THE ONE USED TO EMAIL US (REQUIRED)
A copy of the credit card receipt will be emailed. Orders cannot be refunded for credit card Telephone Orders.
THE BEST TIME TO PLACE A TELEPHONE ORDER IS MID AFTERNOON, MONDAY - FRIDAY. If your call is answered by the messaging system then you can wait for the beep and state, I WISH TO PLACE A TELEPHONE ORDER. Hang up and if your phone number is recorded as a personal number, not a business number, then you will receive a call back at which time your order will be recorded. You can go ahead and email the order items and information requested above. Remember, telphone and text orders (281) 317-7307) are for USA CUSTOMERS for USA DELIVERY. Telephone orders are subject to verbal errors and misunderstandings in communicating information to us and you must assume ALL liability and expense involved in correcting any errors made by placing an order via telephone. Email (firstname.lastname@example.org) or text ((281) 317-7307) the information except the credit card number unless broken into several messages, and we will call you back for credit card information you did not include.
MAIL A MONEY ORDER CHECK
WHY A VALID EMAIL ADDRESS IS IMPORTANT
A vailid email address is important for most all merchants. Like us, most merchants on the internet rely on other processing agencies like Paypal to receive and distribute your submitted funds. When you use the shopping cart system for most merchants it is processed through Paypal, or Ebay who owns Paypal. The transaction is recorded with a transaction number and provided to the supplier of the part, scooter, or service you have specified. Paypal, for us, is the entity who holds and distributes the funds, and sometimes makes refunds when orders are made in error or we cannot supply what is asked of us.
THIS IS WHY A VALID EMAIL ADDRESS IS SO IMPORTANT. If you just make something up and then forget or have no access to that email address then refunds can never reach you. If you make a purchase using a credit card and the order cannot be processed for shipment then a refund is submitted back to Paypal according to the email address you provided. You can opt to use those funds for another internet purchase, or to send money to another email address, and even have the money sent to a bank account when you are registered and verified with that email address. The cash will be available, simply and easily to your needs or back to your bank. The alternative is to file a credit card charge back, a long and deliberate process, that will eventually get a credit back to your credit card. It is so much easier to just use a valid email address and allow the funds to be used or refunded to your checking account.
Another reason for using a valid email address is tracking and contact information. We send periodic tracking and report information to your email address to let you know the status of your order. Most customers want to know when an order has been shipped and when to expect it. Email is the only, fastest way to provide this information from us since most orders deliver within 1 to 4 days of receipt, depending on where you are in the USA and what items you may be ordering (for example, scooters in high demand ship in the order they are received and we may ship the same or next business day usually).
Email addresses are easily obtained from Yahoo.com, or for a short period of time from hotmail.com (hotmail addresses expire if unused - they are furnished by Microsoft). You can quickly receive an email address to receive contact and if necessary refunds, credits, etc. that you can reclaim.
NOTE: We do not keep any record of your email other than to satisfy your orders. We do not ever resell your email address to another agency or for reuse in contacting you. Your email addres is always considered very private information and will never be divulged to anyone for any use. It is very necessary for us to make refunds through Paypal, provide partial refunds or credits, or be able to give you necessary information about your order. Use a valid email address for ordering, for collection of refunds, and if you wish, please register at the time of your order with Paypal so you will already have a password and an account that you can access.
SHIPPING, PROCESSING AND HANDLING
USA shipping is added to the price of each part added to the Shopping Cart (or is a foreign handling fee for international destinations). Scooters include free shipping to the contiguous USA states. When you type in your Zip Code the processor will add a processing and handling fee that includes processing and other fees necessary to complete and safeguard the delivery of your order. The processor may show this as shipping and handling instead of processing and handling. Shipping has already been included in the price as shown in the shopping cart and the processing and handling fee will only include a possible small adjustment to shipping depending on your location.
WASHINGTON STATE TAX
Washington residents are charged 6% state tax for X-treme scooter and parts deliveries.