How To Place An Order

INTERNATIONAL LANGUAGE TRANSLATORS: SPANISH - GOOGLE ALL LANGUAGE TRANSLATOR

We sell products divided into three categories: X-treme Scooters, X-treme Scooter OEM (Original Equipment Manufactured) Parts, and our own Generic Parts for all scooters at a significant savings. Scooters can be purchased on the X-treme Scooter Models sales page, X-treme Scooter OEM parts listings can be found on the individual OEM parts pages as each model is listed on theX-TREME MODEL PARTS PAGE INDEX, and Generic Scooter parts listings can be found on our own parts pages such as Batteries, Belts, Electrical, Miscellaneous, Motors, Tires and Wheels, Sale Page, and more specific pages found by simply adding the item name to www.scootersupport.com/itemname.htm. X-treme Scooters are shipped from Iowa or Washington using Green Max Distributors. X-treme Scooter Model OEM Parts are shipped primarily from the central warehouse in Iowa or Washington to USA customers only. Note that if we receive an international order for OEM small parts from a foreign customer we will try to order and receive the parts in our warehouse and reship them abroad for the International Shipping fee AND a 25% handling fee billed separately. Any further expenses associated with the order will be passed on to the International Customer. And our Generic Scooter Parts for all scooters are shipped from our own warehouse as quality tested and inspected parts costing much less than OEM parts typically which we can deliver much faster. Generic parts and X-treme Scooters in inventory can be checked on our Availability Page where we list available X-treme Scooter models and color choices with stock levels, plus we list our own delayed to inventory generic parts so you can check before you place your order. [NOTE: OEM parts are not listed on the X-treme OEM parts listings pages since they are not in our own warehouse. OEM Parts on X-treme model parts pages and X-treme Scooter Model orders cannot normally be shipped internationally unless otherwise noted or the part is listed on one of our generic parts pages! Each foreign OEM part order received is taken on a case by case basis and if accepted will require a 25% handling fee, plus the international shipping, billed separately and paid prior to proceding.] In the event a part is ordered that is currently OUT OF STOCK as shown on the AVAILABILITY PAGE with no current ETA the customer can request a full refund within 45 days from the date of order and simply replace the order when the part is available. After 45 days Paypal will charge a nonrefundable fee and the refund will be slightly less as refunded through Paypal to a valid email address. After 90 days if the part is still unavailable or becomes no longer obtainable then a customer In House store credit, less the previously deducted Paypal Fee, can be used by the customer to help purchase any other available product(s) listed for sale. No refunds are issued after 90 days. Sometimes a part may still eventually return to stock and in that case automatically be shipped to fill the back order. .

IF YOU ARE HAVING A PROBLEM PLACING
AN ORDER USING THE SHOPPING CART

EMAIL US 24/7 for help with orders, the fastest way to contact us. Try calling us during general office hours using our toll free order only number, 1-800-842-1225 and we will assist you in placing your order when we are available, but we cannot place the order for you. Note that when you click Proceed to Checkout the next page will allow your payment to be via either a paypal account or a credit/debit card if you press CHECK OUT button instead of CHECK OUT WITH PAYPAL. If you use Paypal you go on to enter your password, but if you press CHECK OUT your payment can be with a credit/debit card on the next page where it says DON'T HAVE A PAYPAL ACCOUNT? You will then have the ability on the next page to enter all your information. Using a credit or debit card does not create a paypal account, but paypal processes the payment. You must enter the billing address used for the credit/debit card as the shipping address or an error will occur. A processing and handling shipping adjustment fee of 10% is added to USA orders to adjust shipping and handling of each order up to $190, and 3.5% above orders of $190 or more. This measure was instituted due to the drastic increase of shipping fees since 2005. Paypal still may refer to this as a shipping fee, but most of the shipping is paid in the price of the part as it appears in the shopping cart. After processing is completed you will see a completion of order page and the ability to quickly create a registered paypal account, if you wish, by providing a password linked to your email address. Having a paypal account allows you to see your transaction history and details of the order at www.paypal.com. Note: Paypal may slightly change these methods of placing an order from time to time, but the following instructions will help you navigate the system to sucessfully place your order. ALSO SEE - HAVING DIFFICULTY! THANK YOU!

USE THE SHOPPING CART
BUY NOW OR ADD TO CART BUTTON

THE EASIEST AND FASTEST WAY FOR ALL ORDERS. Click one of the SHOPPING CART BUTTONS to quickly utilize your paypal account or your Credit or Debit Card without using Paypal. It is a safe and secure Shopping Cart whether you have a paypal account or not. Click or and you will add that item to your cart which will appear in a separate window that opens, including shipping added to the individual price of each item. It doesn't matter which button you click. And when you are finished shopping you can check out quickly using the PROCEED TO CHECKOUT button after correctly checking your cart items
You do not need to log into Paypal to checkout using the CHECK OUT WITH PAYPAL. Press the CHECK OUT button instead of CHECK OUT WITH PAYPAL. If you use Paypal you go on to enter your password, but if you press CHECK OUT your payment can be with a credit/debit card on the next page where it says DON'T HAVE A PAYPAL ACCOUNT? You will then have the ability on the next page to enter all your information. There is no extra charge for using your credit or debit card, and it is safe and secure. Note that we do not ship scooters outside the contiguous USA unless noted for some scooters to Canada.
If you are an INTERNATIONAL CUSTOMER then foreign shipping fees must be charged appropriately and billed separately for your location as explained here. [NOTE: OEM Parts on X-treme model parts pages and X-treme Scooter Model orders cannot normally be shipped internationally unless noted or otherwise listed on one of our generic parts pages! If we receive an international order for OEM small parts from a foreign customer we will try to order and receive the parts in our warehouse and reship them abroad for the International Shipping fee AND a 25% handling fee billed separately. Any further expenses associated with the order will be passed on to the International Customer.] Any shipping stated as included in the price of an item in the shopping cart is utilized for USA contiguous states shipping, less handling and processing, and for International Orders this addition to the price per item in the shopping cart is applied as the processing and handling fee for the item and order in most cases except large orders where shipping and handling adds up to a sufficient amount. Normal USPS shipping fees are established by the US Postal System and have been changing often. But currently, for example only, the shipping fees charged to the UK, Australia, and Europe start at approximatelly $16.95 for a small flat rate box (8 5/8" x 5 3/8" x 1 5/8". Maximum weight 4 pounds), $47.95 for a medium box (13 5/8" x 11 7/8" x 3 3/8" or 11" x 8 1/2" x 5 1/2". Maximum weight 20 pounds), and $60.95 for a large box(12" x 12" x 5 1/2". Maximum weight 20 pounds). There is no tracking or insurance available for the Small Flat Rate Box. ALL USPS SHIPPING FEES ARE NOW BILLED SEPARATELY FROM YOUR ORDER IN A SEPARATE PAYMENT REQUEST. You can evaluate the shipping cost for yourself by visiting the United States Post Office site where you can calculate shipping to any destination from the United States by various means including flat rate boxes and Priority or Express Mail options. We only ship using flat rate boxes. Here are a few of the options for USPS Priority Mail Flat Rate Boxes to CANADA, for example (fees may vary): Small Flat Rate Box - $12.95 (no tracking or insurance), Medium Flat Rate Box - $32.95, and Large Flat Rate Box - $39.95. You will be billed separately for the shipping fee which is not refundable. NEW: Some orders to Canada now may qualify to ship by 1st Class Mail with only a small additional postage and handling cost, however with higher risk of loss assumed fully by the customer! All orders shipped internationally have a risk of not being properly delivered or taking longer for delivery than normal and this risk is assumed totally by the customer at the time of order. Foreign orders normally cannot be tracked and insurance may not pay for loss or fully for loss. If a package is lost all that can be done is to place the order again, if you choose to do so, at additional cost and wait for any possible action provided by government agencies who follow up on claims of Medium and Large flat rate shipments (Small Flat Rate Priority Mail Boxes and 1st Class Mail, if undelivered, are considered lost with no option for recovery or refund - ORDER AT YOUR OWN RISK or pay for medium or large flat rate boxes to help insure delivery). There is no guaranty by us that you will receive a refund or the ordered parts once they are assumed lost. However to date very few packages have failed to be delivered using Priority Mail for delivery, and some of those orders have returned due to inability to make delivery. Those can be reshipped once the address is corrected and the shipping fee has been billed and collected again. Any refunds do not include original expended shipping.

In the area provided on your order be sure to include your Telephone Number and any additional information in the message area that will help your order arrive without delay. Telephone numbers help us speed up processing, assist in getting final details, and may be needed in rural areas to help in delivery. You may also want to clarify address information or order information, however if you use the Shopping Cart we must ship to your paypal confirmed address which is the same as your credit card billing address. If you have trouble with a confirmed address through our shopping cart system or want to have an order shipped to another address then see below.

Your transaction will appear on your credit card statement as:
PAYPAL: ECOLECO ESCOOTERPARTS

Paypal also allows you to establish a Paypal account from which you may send Money to our paypal account, coleco@ecoleco.com or sales@escooterparts.com. If your paypal account has no funds then you can transfer money from your bank account to your paypal account by sending a check to paypal (echeck), electronically from your bank account to your paypal account (when you verify your account), or by using a credit card to add money to your account. You can send money to any merchant or person with an email account and there is no fee. We suggest using our Shopping Cart after you have added funds to your paypal account, but if you have trouble with a confirmed address or want to have an order shipped to another address then see below.

YOUR BILLING ADDRESS
IS YOUR SHIPPING ADDRESS

When you use the Shopping Cart processed through Paypal you must have your items shipped to your credit card's billing address or Paypal will reject your order! When they ask for the shipping address they are asking for the credit card billing address.

If you want your order shipped to another address we will still require your credit card billing address or we cannot process the order by telephone. You also may send cash to our cash account at paypal, sales@escooterparts.com, and we can ship to foreign or other addresses since it is a cash transfer.

Your transaction will appear on your credit card statement as:
PAYPAL: ECOLECO ESCOOTERPARTS

Paypal also allows you to establish a Paypal account from which you may send Money to our paypal account, coleco@ecoleco.com or sales@escooterparts.com. If your paypal account has no funds then you can transfer money from your bank account to your paypal account by sending a check to paypal (echeck), or electronically from your bank account to your paypal account (when you verify your account). You can send money to any merchant or person with an email account. We suggest using our Shopping Cart after you have added funds to your paypal account, but if you have trouble with a confirmed address or want to have an order shipped to another address then see below.

SHIP TO ANOTHER ADDRESS

If you have trouble with a confirmed address through our shopping cart system or want to send an order to another address other than your confirmed address then there are two ways to procede.

1. You can use Paypal to send the quasi-cash total of the Shopping Cart to our email address, sales@escooterparts.com. This account is a cash only account without the restrictions of our Shopping Cart account. You will not be able to pay using a credit card but you can pay by cash from your paypal account where you have previously deposited money using an echeck, or money transfer from your bank account. You must establish a verified account by visiting https://www.paypal.com. Once you make the transfer then email us and let us know that you have sent money.
2. Use your credit card and we will charge you through another service in the same way we would process a phone order in the next section. We can ship your order to any USA destination.

PHONE DURING REGULAR BUSINESS HOURS

We now use another service to process mail and telephone order where customers prefer not to use the Paypal Shopping cart system or prefer to call us with their credit card information. Customers can also have orders shipped to another address as long as all the following required information is provided:
NAME ON THE CARD
CARD NUMBER
MONTH AND YEAR OF EXPIRATION
CVV NUMBER ON THE BACK (this is the last three digits on the signature line)
BILLING ADDRESS ZIP CODE

Of course, when you call you will need to also provide the information about the items you are ordering by description, item number and details including price each, that can all be obtained by first using the shopping cart to gather your order and just before checking out printing the shopping cart page. Note that this page will include items with shipping included per item but not the final handling inclusion Paypal later would add and that we must add as explained above (A processing and handling shipping adjustment fee of 10% is added to USA orders to adjust shipping and handling of each order up to $190, and 3.5% above orders of $190 or more.)

Finally you must provide your personal information for shipping purposes:

YOUR NAME (REQUIRED)
NAME TO SHIP TO IF DIFFERENT
YOUR COMPLETE ADDRESS (REQUIRED)
SHIPPING ADDRESS IF DIFFERENT
YOUR TELEPHONE NUMBER (REQUIRED)
SHIP TO TELEPHONE NUMBER IF DIFFERENT
YOUR EMAIL ADDRESS (REQUIRED)

We will email you a copy of the credit card receipt. Orders cannot be refunded for credit after 45 days and all the same Terms of Sale apply for Telephone Orders.

THE BEST TIME TO PLACE A TELEPHONE ORDER IS MID AFTERNOON, MONDAY - FRIDAY. If your call is answered by the messaging system then you can wait for the beep and state, I WISH TO PLACE A TELEPHONE ORDER. Hang up and if your phone number is recorded as a personal number, not a business number, then you will receive a call back at which time your order will be recorded. Remember, telphone orders are for USA CUSTOMERS for USA DELIVERY. Telephone orders are also subject to verbal errors and misunderstandings in communicating information to us and you must assume ALL liability and expense involved in correcting any errors made by placing an order via telephone or mail order (if you decide to send the information through the mail or email).

MAIL A MONEY ORDER CHECK

ONE ADVANTAGE TO USING MAIL ORDER IS YOU DO NOT PAY 10% PROCESSING AND HANDLING FOR USA ORDERS AND WE CAN SHIP YOUR ORDER TO ANY ADDRESS IN THE CONTIGUOUS USA. Print the shopping cart page containing your scooter or parts (Except OEM Parts) after you have added all the items you wish to purchase. These items already have normal shipping included for the United States only including Alaska and Hawaii (except for scooters). For other destinations you can email for the additional shipping amount. If you are in Washington state, add 6.75% Sales Tax on the order total for the parts or scooter purchase. Get a Money Order type check from a USA bank or bank branch for the total amount of the Shopping Cart payable exactly on the pay line to FOWLER. Money Orders and Cashiers Checks received with anything other than FOWLER on the pay line will be returned. We reserve the option to charge a small handling fee for return of money orders incorrectly made payable! Money orders still must process for 7 days through the bank before clearing and fund transfer. In the rare event that some item you have ordered becomes unavailable then your money order or cashier's check will be returned.
Send the Order, Payment, and your home address and email address information written clearly on the Shopping Cart Printout to:

Ecoleco and ScooterSupport
3210 Lee Circle
Pearland, Texas 77581

REPEATING THE STEPS NEEDED TO SUBMIT AN ORDER PAID WITH MONEY ORDERS AND CASHIER'S CHECKS

(1) PRINT OUT YOUR SHOPPING CART WITH YOUR PARTS TO GET THE TOTAL AMOUNT FOR THE TOTAL ORDER WITH SHIPPING. IF YOU ARE IN WASHINGTON YOU NEED TO ADD SALES TAX OF 6.75% FOR PARTS. BE SURE TO PRINT YOUR NAME, ADDRESS, PHONE NUMBER, AND A VALID EMAIL ADDRESS ON THE PRINTOUT PAGE (YOU CAN EASILY GET AN EMAIL ADDRESS FROM WWW.HOTMAIL.COM GOOD FOR SEVERAL MONTHS)!

(2) GET A MONEY ORDER/CASHIER'S CHECK FROM A BANK AND MAKE SURE IT IS MADE PAYABLE EXACTLY TO 'FOWLER' ON THE PAY LINE. DO NOT PRINT ANYTHING ELSE ON THE PAY LINE OR WE MAY NEED TO RETURN YOUR PAYMENT SINCE WE CANNOT CASH CHECKS OTHERWISE PAYABLE.

(3) ENCLOSE THE MONEY ORDER/CASHIER'S CHECK WITH THE SHOPPING CART PRINTOUT AND MAKE SURE YOU PRINT YOUR NAME, ADDRESS, TELEPHONE NUMBER, AND A VALID EMAIL ADDRESS ON THE PRINTOUT. SEND IT TO:

Ecoleco and ScooterSupport
3210 Lee Circle
Pearland, Texas 77581

WHY A VALID EMAIL ADDRESS IS IMPORTANT

A vailid email address is important for most all merchants. Like us, most merchants on the internet rely on other processing agencies like Paypal to receive and distribute your submitted funds. When you use the shopping cart system for most merchants it is processed through Paypal, or Ebay who owns Paypal. The transaction is recorded with a transaction number and provided to the supplier of the part, scooter, or service you have specified. Paypal, for us, is the entity who holds and distributes the funds, and sometimes makes refunds when orders are made in error or we cannot supply what is asked of us.

THIS IS WHY A VALID EMAIL ADDRESS IS SO IMPORTANT. If you just make something up and then forget or have no access to that email address then refunds can never reach you. If you make a purchase using a credit card and the order cannot be processed for shipment then a refund is submitted back to Paypal according to the email address you provided. You can opt to use those funds for another internet purchase, or to send money to another email address, and even have the money sent to a bank account when you are registered and verified with that email address. The cash will be available, simply and easily to your needs or back to your bank. The alternative is to file a credit card charge back, a long and deliberate process, that will eventually get a credit back to your credit card. It is so much easier to just use a valid email address and allow the funds to be used or refunded to your checking account.

Another reason for using a valid email address is tracking and contact information. We send periodic tracking and report information to your email address to let you know the status of your order. Most customers want to know when an order has been shipped and when to expect it. Email is the only, fastest way to provide this information from us since most orders deliver within 1 to 4 days of receipt, depending on where you are in the USA and what items you may be ordering (for example, scooters in high demand ship in the order they are received and we may ship the same or next business day usually).

Email addresses are easily obtained from Yahoo.com, or for a short period of time from hotmail.com (hotmail addresses expire if unused - they are furnished by Microsoft). You can quickly receive an email address to receive contact and if necessary refunds, credits, etc. that you can reclaim.

NOTE: We do not keep any record of your email other than to satisfy your orders. We do not ever resell your email address to another agency or for reuse in contacting you. Your email addres is always considered very private information and will never be divulged to anyone for any use. It is very necessary for us to make refunds through Paypal, provide partial refunds or credits, or be able to give you necessary information about your order. Use a valid email address for ordering, for collection of refunds, and if you wish please register at the time of your order with Paypal so you will already have a password and an account that you can access. Paypal, owned by Ebay, is very sensitive to all information you provide. You can record bank account information for cash transfers, credit cards to send funds to your account, and much more, safely and securely. We have been doing this for over seven years without any problem. You can depend on Paypal for merchant activity. If you need to call Paypal about any activity or issue, call Paypal's Customer Service Center at 1 888 221-1161.

SHIPPING AND HANDLING

Shipping is added to the price of each item added to the Shopping Cart. The item price listed on our sales pages will now appear with shipping included. Later a handling fee will be included that including processing and other fees necessary to complete your order. The handling fee is higher for foreign orders to help compensate for the increased shipping fee charged to deliver your order. If this fee is still inadequate then a Money Request will be sent by email for payment of the balance.

IOWA AND WASHINGTON STATE TAX

Iowa and Washington residents are charged 6% state tax for X-treme scooter deliveries. The warehouse in Iowa must collect state tax for deliveries to residents in Iowa and Washington.

PARTS AND SCOOTER PRICING

We reserve the right to raise or lower our parts and scooter pricing as deemed necessary due to wholesale price fluctuations. We do not negotiate the price of parts or scooters. Under the rare instance that a typographical error or mistake beyond our control produces a pricing error, we will advise the customer of the error and refund the purchase price immediately upon discovery. The error will be corrected as soon as possible if we have any control over the mistake correction. Prices are in USA Dollars for parts sold for delivery in the lower 48 USA States and Canada by Priority Mail or UPS/DHL/FEDEX Ground shipping. We do NOT normally ship scooters outside the contiguous USA. Shipments of scooters to Alaska and Hawaii are by Air Freight, which normally at least doubles the cost of the scooter with the additional shipping fee, so we do not recommend ordering scooters except for the included shipping for delivery in the contiguous USA. We do not ship any scooters internationally due to customs problems and high cost of shipping!

HOW TO PLACE YOUR ORDERFOR SCOOTERS AND PARTS

IF YOU ARE HAVING A PROBLEM PLACINGAN ORDER USING THE SHOPPING CART

USE THE SHOPPING CART BUY NOW OR ADD TO CART BUTTON

YOUR BILLING ADDRESSIS YOUR SHIPPING ADDRESS