X-TREME SCOOTER (GREENMAX DISTRIBUTORS INC) WARRANTY
Introduction. Greenmax Distributors, inc. provides exclusive warranty as described on their Warranty Page for the latest revision to all purchasers of X-treme Scooters whether purchased online from a dealership. All claims involve using the SUPPORT TICKET SYSTEM provided for customer issues as explained to a technician and responded to accordingly in email fashion. If you do not use the Support Ticket and dialog with the technician you will stall the process of warranty coverage. When pictures are required, send them as an attachment (3 - 4 pictures maximum) as directed. Be sure to provide a phone number where you can be reached soon after creating a support ticket. And if the issue involves transit damage be sure to create a ticket the same day you receive the shipment! All warranty parts are only shipped free with no shipping charge for the first shipment. Any warranty issues for parts after the first shipment require the customer to pay shipping.
Warranty (last updated 07/07/2011)
X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models that are purchased from an authorized dealer and up to 90 days on certain listed models. Original purchase receipt required.
X-Treme Scooters will NOT offer any warranty on any products purchased from second hand sellers, non authorized X-Treme Scooter Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme Scooters will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased at retail price from X-Treme Scooters.
Selected 90 day warranty models include:
Electric Bicycle's XB-500 - XB-502 - XB-508 ? XB-562 - XB-600 - XB-610 - XB-300Li - XB-305Li - XB-310Li - XB-700Li - XB-420M
Selected 6 Month Warranty models include:
XM-3150 - XM-4000Li - XM-5000Li - XM-50 - XM-150 - XM-155 - XM-160
The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
Models XM-50 - XM-150 - XM-155 - XM-160 - XB-700Li - XB-300Li - XB-305Li - XB-310Li
XM-4000Li - XM-5000Li
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A friendly representative will get back to you quickly. Our support department hours are Monday through Friday 9 AM to 5 PM PST.
Gasoline Engine Warranty
We offer a 30 day warranty on all gas engines for all models.
We offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155 - XM-160. The 1 year engine warranty warrants against factory defects only. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect.
X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.
Limited Warranty Details
What is covered & what is not covered:
1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme?s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.
Pocket Bike & Gas Scooters Models Starting With 'XG' Warranty: "Manufactures defects will only be covered"
1. Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike or gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be purchased online.
3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.
15 DAY RETURN POLICY (Satisfaction Guarantee)
(Added 12-10-2008) (Updated 08-26-2010) (Updated & Improved 3-26-2012)
If during the first 15 days you choose to return merchandise purchased from X-Treme Scooters for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and Conditions
(3-26-2012) Refunds will be for 100% of the entire purchase price including the original shipping costs.
Extended Warranties purchased will be 100% refunded when a scooter is returned for a refund.
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
1.Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2.Include a copy of your invoice.
3.Include a copy of the RMA notice you have received from us via our support department help desk.
4.Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
5.Freight collect and COD packages will not be accepted & you will be subject to any and all costs incurred.
At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee. Contact tech support on this link to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.
Shipping Damage Returns:
1.If you received a shipment that appears to be damaged during shipping or if you open up your package and you find damage, please take photos of the damage and immediately contact us. Photos of the damage are necessary. Do not destroy the carton or packing materials.
2.Upon contacting customer care, we will determine if the problem can be resolved by sending you replacement parts or if damage claim and return should be initiated with the carrier.
3.Shipping damage must be reported to us within 3 days of receiving your shipment due to carrier policies.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.
Returns can only be authorized by our technical support department. To contact technical support you must open a scooter support ticket by clicking here. A tech will phone you back or reply to your ticket usually during the same day.
Signature Required Option:
We make a Signature Required Service available to all our customers at the
time of purchase for a minimal fee. If this service is not purchased X-Treme
Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.
Order Cancellation Policy:
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.
Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact our parts department for more information.
Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme Scooter. To access our technical support department click on this link to open a support ticket. After a support ticket has been opened an X-Treme Scooter technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list. So to ensure a quick reply do not post again until a tech replies to you.
X-Treme Scooters and or Green Max Distributors is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. X-Treme Scooters encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.